Your freight-ops AI employee — tracks bookings end-to-end, monitors customs-broker handoff SLAs, and triages disputes before they hit the ops inbox.
The Freight Forwarding Coordinator is the AI employee every ops-heavy freight forwarder, 3PL, and customs broker connects. It owns the booking lifecycle, the customs-broker handoff window, and the dispute triage pipeline — three jobs that, handled by hand, burn hours every day and still miss SLAs.
On day one it pulls handoff state from your TMS, WMS, ops email, and shared Google Sheets. It scores each active booking for handoff readiness, ranks what to chase first, and surfaces the next customs or dispute decision for a human reviewer — never sending broker- or customer-facing comms without sign-off.
Every morning it ships a plain-language ops digest: which booking needs a customs handoff, which dispute reply is overdue, and which lane is at risk this week. The dashboard is there when you want it; the digest is the day-to-day.